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Direct answers to MSP questions

Plain-English answers to the questions operators ask before they search. Operations, pricing, sales, security, compliance, hiring, and finance.

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Most-asked questions

What is an MSP?

5 min read · Operations 101 Pricing

How do MSPs price their services?

8 min read · Pricing strategy Vendors

PSA vs RMM: what is the difference?

6 min read · Software categories Hiring

How much should an L1 technician make?

4 min read · Compensation Operations

What does NOC mean?

3 min read · Terminology Security

Do I need a SOC for my MSP?

9 min read · Security operations Compliance

How does HIPAA apply to MSPs?

11 min read · Compliance Sales

How long should a sales cycle take?

5 min read · Pipeline math Operations

What is co-managed IT?

7 min read · Engagement models Finance

What gross margin should I target?

6 min read · Financial KPIs Operations

When should I hire a vCIO?

8 min read · Service roles Sales

What is a QBR and why does it matter?

6 min read · Client retention