AYCE

All You Can Eat. A pricing model where the client pays a flat monthly fee for unlimited support hours, regardless of how many tickets or hours are consumed. AYCE pricing transfers financial risk to the MSP — if a client consumes more hours than expected, margin shrinks. Most growth-stage MSPs move away from AYCE as they develop better cost-per-ticket data.

Also known as

Flat-rate IT, unlimited support, all-inclusive IT.

Common in

Agreements for SMB clients under 25 employees where predicting support volume is difficult.

Why it matters

AYCE agreements are easy to sell but hard to margin. Tracking hours consumed vs. budget is critical to knowing whether a client is profitable.