Own a book of 20–40 SMB accounts, serving as the primary business point of contact
Role guide
Account Manager
MSP account managers own client relationships after the sale. They run QBRs, identify upsell opportunities, manage renewals, and act as the client's advocate inside the MSP. Success is measured by net revenue retention.
Day-to-day
Responsibilities
Conduct quarterly business reviews and present technology roadmaps from the vCIO team
Identify expansion opportunities (new services, additional seats, project work) within existing accounts
Manage contract renewals and negotiate annual rate adjustments
Coordinate with the service manager on escalated client issues
Track account health metrics and flag at-risk clients to leadership
What you need
Requirements
2–4 years in an account management, customer success, or inside sales role — MSP experience strongly preferred
Proven track record of managing renewals and hitting NRR targets
Comfortable presenting to business owners and C-suite stakeholders
Experience with CRM platforms (HubSpot, Salesforce) and MSP PSAs
Strong organisational skills for managing a large book of business
Ability to translate technical concepts into business language
Typical salary range: $55,000 – $85,000 + commission
Ranges based on aggregated MSP operator data. Actual compensation depends on location, company size, and level of experience.