Monitor real-time dashboards and RMM alert queues across 50–150 client environments
Role guide
NOC Engineer
NOC engineers monitor client environments around the clock, triage automated alerts, and respond to infrastructure incidents before they impact end users. They are the early-warning system of the MSP.
Day-to-day
Responsibilities
Triage and resolve P1/P2 incidents within defined response time SLAs
Tune alerting thresholds to reduce false positives without missing genuine issues
Document all incidents and resolutions in PSA and knowledge base
Escalate unresolved incidents to senior engineers with full chronological notes
Participate in post-incident reviews and contribute to root cause analysis
What you need
Requirements
2+ years of IT support or infrastructure experience
Familiarity with network monitoring tools (PRTG, SolarWinds, NinjaRMM)
Understanding of TCP/IP, DNS, DHCP, and basic network troubleshooting
Experience with Windows Server administration and virtualization (Hyper-V, VMware)
Ability to work rotating shifts, including evenings and weekends
CompTIA Network+ or equivalent certification preferred
Typical salary range: $48,000 – $75,000
Ranges based on aggregated MSP operator data. Actual compensation depends on location, company size, and level of experience.