Conduct quarterly business reviews (QBRs) with 15–25 client accounts
Role guide
Virtual CIO (vCIO)
A vCIO acts as the strategic technology advisor for the MSP's client portfolio. They translate IT investments into business outcomes, run QBRs, and build multi-year technology roadmaps for SMB clients.
Day-to-day
Responsibilities
Build and maintain 1–3 year technology roadmaps aligned to client business goals
Present budget proposals and justify IT investments to non-technical stakeholders
Identify risks in client environments and recommend mitigation strategies
Collaborate with the account management team on renewal and expansion opportunities
Stay current on MSP industry trends, vendor offerings, and compliance frameworks
What you need
Requirements
5+ years of IT experience with at least 2 years in a client-facing strategic role
Ability to communicate complex technical concepts clearly to business owners and executives
Familiarity with compliance frameworks (NIST, SOC 2, HIPAA, PCI DSS) relevant to SMB clients
Strong business acumen — able to build ROI justifications and budget narratives
Experience delivering QBRs or executive briefings in a managed services environment
Project management skills for overseeing multi-vendor technology implementations
Typical salary range: $85,000 – $130,000
Ranges based on aggregated MSP operator data. Actual compensation depends on location, company size, and level of experience.