A 28-slide QBR deck covering the quarter in review, service desk metrics (FCR, TTFR, TTR, CSAT), security posture summary, project status, upcoming initiatives, and investment recommendation. Availabl
A 28-slide QBR deck covering the quarter in review, service desk metrics (FCR, TTFR, TTR, CSAT), security posture summary, project status, upcoming initiatives, and investment recommendation. Available in PowerPoint and Keynote formats.
QBRs are your highest-leverage client retention activity. Most MSPs run them as data dumps that leave clients confused about what action to take. This template is built around outcomes — what happened, what it means, and what we recommend next.
Customize the brand colors and logo on the master slide. Populate the metrics slides with data from your PSA the week before the meeting. The investment recommendation slide is the most important — prepare it first and let it guide what data you emphasize in the rest of the deck.
Metric definitions in this deck use common MSP benchmarks (FCR, TTFR, TTR). Confirm your PSA reports match these definitions before presenting to clients.