An 18-page incident response plan template covering detection and classification, containment procedures, eradication and recovery steps, communication protocols, regulatory notification timelines (HI
An 18-page incident response plan template covering detection and classification, containment procedures, eradication and recovery steps, communication protocols, regulatory notification timelines (HIPAA 60-day rule, state breach notification), and post-incident review structure. Formatted for client delivery.
HIPAA, SOC 2, and most cyber insurance policies require a documented incident response plan. Most MSP clients don't have one. Providing this as part of onboarding positions you as a security partner, not just a help desk.
Customize the contact list and escalation matrix on page 3 for each client. The classification matrix (page 5) defines what constitutes an incident vs. an event — review it with the client in the first QBR. The regulatory notification section requires a legal review if you're serving healthcare or financial clients.
This template is a starting point and is not legal advice. Regulatory requirements (especially HIPAA breach notification) vary based on the specific nature of the incident and jurisdiction. Involve legal counsel before sending client notifications.