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JumpCloud

JumpCloud is a unified identity, device management, and zero-trust access platform built for cloud-first organizations. For MSPs, it fills the gap between Microsoft Active Directory (on-prem) and Entr

4.5 · 234 reviews · From $9/user/mo
Overview

What is JumpCloud?

JumpCloud is a unified identity, device management, and zero-trust access platform built for cloud-first organizations. For MSPs, it fills the gap between Microsoft Active Directory (on-prem) and Entra ID (cloud-only) — giving you centralized identity management across Windows, macOS, and Linux, with SSO, MFA, and device management in one platform. JumpCloud has become the default identity recommendation for MSPs serving SMBs that are cloud-native or migrating away from on-premises infrastructure.

Strengths

What operators love

  1. Cross-platform device management

    Manages Windows, macOS, and Linux from a single console — critical for MSPs serving mixed-OS environments.

  2. Replaces Active Directory for cloud-first clients

    JumpCloud provides AD functionality (user provisioning, group policy, conditional access) without requiring on-premises domain controllers.

  3. Strong MSP multi-tenant management

    The MSP admin portal provides centralized cross-client visibility with role-based access that mirrors how MSP teams are organized.

Weaknesses

Where it falls down

  1. Pricing adds up for larger clients

    At $9/user, a 150-seat client runs $1,350/month — the value case requires quantifying the cost of the on-premises infrastructure being replaced.

  2. Microsoft 365 integration complexity

    Syncing JumpCloud with M365 requires Azure AD configuration that can be complex for first-time deployments — plan 2-4 hours per client.

  3. Less familiar to new technicians

    JumpCloud is not part of the standard IT curriculum — technicians trained on Microsoft tools need JumpCloud-specific onboarding.

Best fit

Who should use it

MSPs serving cloud-first SMBs (10-250 employees) that are either migrating away from on-premises AD or never had it. Healthcare and legal clients moving to cloud-based infrastructure.

Not for

Skip this if…

Clients with complex on-premises Active Directory forests with hundreds of GPOs. Organizations heavily invested in Microsoft 365 who can use Entra ID natively.

Pricing

Plans and tiers

Core

Directory, SSO, and MFA.

$9/ mo
Per user/mo · billed annually
  • Cloud directory
  • SSO (250+ apps)
  • MFA
  • Password manager
  • Basic device management
Most chosen
Platform

Adds MDM and zero trust.

$15/ mo
Per user/mo · billed annually
  • Everything in Core
  • Full MDM (Win/Mac/Linux)
  • Zero Trust policies
  • Conditional access
  • Advanced reporting