ITBoost is ConnectWise's IT documentation platform, acquired in 2019. Its primary value proposition is native two-way integration with ConnectWise PSA and ConnectWise Automate — if your shop is fully
ITBoost is ConnectWise's IT documentation platform, acquired in 2019. Its primary value proposition is native two-way integration with ConnectWise PSA and ConnectWise Automate — if your shop is fully on ConnectWise tools, ITBoost is the lowest-friction documentation option. Feature depth is lighter than Hudu or IT Glue, but the embedded experience in ConnectWise tickets reduces context-switching for technicians on the ConnectWise stack.
Documentation surfaces directly in ConnectWise PSA tickets without switching tabs — reduces technician context-switching.
At $19/user, ITBoost is significantly cheaper than IT Glue or Hudu — attractive for cost-sensitive ConnectWise shops.
Configuration is minimal for existing ConnectWise customers — most shops are documenting within a week of signing up.
Network documentation, asset relationships, and password management are present but less mature than Hudu or IT Glue.
ITBoost has seen limited product investment since the ConnectWise acquisition — the platform hasn't kept pace with Hudu's update cadence.
Outside the ConnectWise ecosystem, ITBoost has no meaningful differentiation against Hudu or IT Glue.
MSPs fully committed to the ConnectWise ecosystem (PSA + Automate) who want documentation without context-switching. Cost-sensitive ConnectWise shops where the $19 price point matters.
MSPs not on ConnectWise tooling. MSPs prioritizing documentation depth, active product development, and modern UX.
Documentation embedded in ConnectWise.