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ConnectWise Manage

ConnectWise Manage is one of the longest-running PSA platforms in the MSP industry, with a deep partner ecosystem, an extensive integration library, and a feature set built around the operating realit

4.2 · 138 reviews · From $99/user/mo
Overview

What is ConnectWise Manage?

ConnectWise Manage is one of the longest-running PSA platforms in the MSP industry, with a deep partner ecosystem, an extensive integration library, and a feature set built around the operating realities of growth-stage and mid-market MSPs. Strengths include workflow customization, contract management, and quote-to-cash flow. Weaknesses include interface density, onboarding effort, and the long tail of legacy features that complicate training. Best fit for established MSPs with dedicated PSA administrators; less ideal for MSPs under 10 employees who need a lighter touch.

Strengths

What operators love

  1. Deepest workflow customization in the category

    Triage rules, SLA escalations, and dispatch logic can be tailored to almost any service shape — once configured, it stays out of your way.

  2. Quote-to-cash flow built for mixed revenue

    Project, recurring, and break-fix all flow through the same agreement and billing engine without bolting on third-party tools.

  3. Largest integration ecosystem

    312 native connectors covering every major RMM, documentation, accounting, and identity platform — most MSPs don't need glue code.

  4. Mature partner community

    Active user groups, well-attended IT Nation conferences, and a deep bench of consultants for the configuration-heavy migration.

  5. Strong reporting once dialed in

    Dashboards, custom views, and CSV/PDF exports cover utilization, profitability, and contract health for owner-level reviews.

Weaknesses

Where it falls down

  1. Interface density

    There are over a hundred screens — new techs need 3-4 weeks of structured training before they can dispatch tickets independently.

  2. Onboarding measured in months

    Plan for 90-120 days from signed contract to a clean production environment. Implementation partners are not optional.

  3. Legacy modules complicate training

    Multiple ways to do the same thing (old vs. new ticket form, classic vs. modern reports) — confusing for new hires.

  4. Search performance lags on old tenants

    Accounts with 5+ years of history report sluggish ticket and time-entry search — partial mitigations exist but no fix.

  5. Mobile experience is a clear weak point

    The mobile app covers basic ticket actions but lags the desktop by 12-18 months on every meaningful workflow.

Best fit

Who should use it

MSPs with 25+ employees and a dedicated PSA administrator. Service-heavy shops with complex contract structures, mixed recurring and project revenue, and the need to integrate with 10+ tools. Established operators who can absorb the configuration investment.

Not for

Skip this if…

Solo operators and small MSPs (1–10 employees) who need a tool they can run themselves. Shops standing up their first PSA — start with HaloPSA or SuperOps and migrate later if needed. MSPs whose primary work is break-fix or hourly project services.

Pricing

Plans and tiers

Standard

Core PSA capabilities.

$99/ mo
Per user · billed annually
  • Ticketing + dispatch
  • Time tracking + billing
  • Contract management
  • Knowledge base
  • Standard integrations
Most chosen
Plus

Adds projects + sales pipeline.

$129/ mo
Per user · billed annually
  • Everything in Standard
  • Project management
  • Quote and proposal
  • Sales pipeline
  • Custom dashboards
Premium

Adds workflow automation.

$159/ mo
Per user · billed annually
  • Everything in Plus
  • Workflow automation
  • Advanced reporting
  • Premium integrations
  • Dedicated CSM