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24 saved resources
Master Service Agreement
DOCX agreement template, 24 pages, reviewed quarterly. Editable Microsoft Word + Google Docs.
How to price a co-managed engagement
Most MSPs apply break-fix pricing to co-managed work and watch the margin collapse. Here is the math.
HIPAA compliance checklist
36-item checklist mapped to the HIPAA Security Rule with MSP-specific language for client conversations.
Huntress
Managed EDR built for MSPs. Strong threat hunting, simple deployment, 24x7 SOC support.
What should I charge per L2 hour?
Formula + typical bands by region and MSP size, plus the three questions to ask before settling on a number.
ConnectWise vs Autotask
A 28-criteria head-to-head between the two longest-running PSA platforms in the MSP industry.
L1 technician interview rubric
Pair-screening rubric for evaluating L1 candidates. 4 pages, includes our published salary bands.
The L1 technician interview that works
Pair-screening rubric and the salary bands we publish. Six interview-day flow rules that improved our offer-acceptance rate.